FAQ
General
Where are Tru Earth Eco-Strips manufactured?
We want you to feel confident with the laundry detergent you choose for your family.
How can we do this?
By manufacturing Tru Earth Eco-Strips in Canada, where they are subject to stringent health regulations.
Every Tru Earth Eco-Strip is manufactured in a state of the art laboratory right here in Canada.
Rest easy knowing we don't cut corners. Your safety is important to us.
How does the return process work?
We offer a money back guarantee if you don't like the product within 30 days(return shipping cost not included). Contact customer service, ship the product back to us, and we'll refund your money.
Delivery & Shipping
Is it possible to change my subscription cadence?
Yes, you can change your subscription frequence or pack size at any time by logging into your account and making those updates or contact our Customer experience team for assistance.
How much is shipping and handling?
Shipping and handling fees vary depending on where you live. In most of the US, and Canada, orders under $30 will be $5 to ship, orders over $30 will ship for free and subscriptions will ship for free.
There are a few parts of the US, Canada and internationally where subscription orders will include an additional shipping fee.
How long will it take to receive my shipment?
Packages are processed and shipped the same day or the next day in most cases.
Please note that due to weather-related events, holiday and shipping bottlenecks, shipments can sometimes take additional time to arrive.
Will there be taxes on my order?
Yes, taxes will be collected in Canada and most U.S. states.
What about customs and importing fees?
In most cases, small orders aren't subject to importing fees, but this varies from country to country. In the event you are charged importing fees when you receive the package, you will be responsible for the fee.
How To Use
How do I use Tru Earth Eco-Strips?
Where do I place the Tru Earth strip in my front-load High Efficiency (HE) washing machine?
For best results, here are the recommended instructions for adding Tru Earth to your washer:
1. Detach a strip
2. Top-load washer: place strip inside washer.
3. Front-load washer: place strip in detergent dispenser (tear strip into smaller pieces if necessary).
4. Add clothes and start washer.
We also recommend that you place the Tru Earth strip in the detergent dispensing compartment of front-load machines. If the compartment is small or shallow, tear the strip into smaller pieces so they fit neatly in the dispensing compartment. If your washer has separate detergent compartments for pre-wash and main wash cycles, we recommend that you place part of the Tru Earth strip in each compartment. Simply follow the instructions from your washing machine manufacturer and use Tru Earth as you would any liquid or powder detergent.
For all washers, Tru Earth can also be placed directly in the washer, on the bottom of the drum before adding clothes.
Some newer HE machines use very little water and it is possible, in rare instances, that the Tru Earth strip can get wrapped up in clothes before it gets wet enough to dissolve completely. Consumers report the same occasional issue with uni-dose liquid pack detergents. Tru Earth has the advantage that it can be placed in the dispensing compartment where the flow of water at the start of the filling cycle dissolves the strip.
How many strips of Tru Earth should I use?
1 Strip = 1 Load
In most situations, one strip of Tru Earth is recommended for one load of laundry. A standard single load is considered to be 3 to 5 kg(6-11lbs) of dry laundry that is lightly soiled and washed in moderately hard water. As with any detergent, you may want to increase the amount of detergent used if your water is very hard, the load extra soiled, or your load size is extra large. Simply add a second or third strip depending on your situation. Unlike other uni-dose detergent packs, you have the flexibility to tear a strip of Tru Earth in half for very small loads or hand-washing.
About the Product
Why doesn’t Tru Earth produce many suds?
In modern laundry detergents, the amount of suds produced does not relate to cleaning power. High Efficiency (HE) washing machine manufacturers recommend the use of low-sudsing detergent formulations that are specifically designated as HE-compatible. Tru Earth uses a special, patent-pending low-sudsing formulation that is HE-compatible and effective for all other types of washing machines. Other detergents that produce lots of suds typically include suds-producing agents that do not enhance cleaning power – they are added mainly for appearance purposes.
Is Tru Earth good to use on natural wool?
With special care, Tru Earth can be safely used for hand-washing some wool fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Wool fabric manufacturers usually recommend dry-cleaning or hand-washing wool with specific cleaners. Tru Earth may be used for hand-washing if care is taken to fully dissolve the strip in water prior to adding the wool clothes.
Is Tru Earth good to use on natural silk?
We do not recommend washing silk fabrics with Tru Earth. We recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Most silk fabric manufacturers usually recommend dry-cleaning or hand-washing silk with specific cleaners.
Is Tru Earth good to use on cloth diapers?
Tru Earth can be used to wash cotton cloth diapers, but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer.
Tru Earth can be used to wash cotton cloth diapers, but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Tru Earth Laundry Detergent Eco-Strips will not affect the absorbency of the cloth and is hypoallergenic. However, many modern cloth diapers also contain some combination of synthetic materials and glues in their support structure. Depending on the materials used, Tru Earth Laundry Detergent Eco-Strips (and possibly other detergents) may affect the strength and durability of that support structure.
Is Tru Earth good to use on technical sports clothes that contain special synthetic moisture-wicking fabric?
Tru Earth can be used on most synthetic fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer.
Some fabric softeners and liquid detergents contain cationic surfactants or solvents that can impair the wicking properties of specific fabrics after multiple washes. Tru Earth can be used on most synthetic fabrics because it does not contain cationic surfactants or solvents.
What is the shelf life of Tru Earth?
We recommend Tru Earth be used within three years of purchase. That is significantly longer than the six to twelve months shelf life recommended for most leading-brand liquid and powder detergents.
Is Tru Earth laundry detergent a vegan product?
Tru Earth laundry detergent is a vegan product: no animal-derived ingredients are used in it, and no testing on animals has been conducted by us or our ingredient suppliers.
Are Tru Earth Eco-Strips septic safe?
Tru Earth Eco-Strips are safe for septic and grey water.