Shipping policy

At Tru Earth Australia, we strive to ensure your orders are delivered promptly and sustainably. Below are the details of our shipping policy:

Dispatch and Delivery Times

• We ship all items within 3 working days, often dispatching within 24 hours of your order being placed.
• All shipments are sent via Australia Post, with an estimated delivery time of 2–10 working days depending on your location.

Tracking Your Order

• Once your order is shipped, you will receive an email containing your tracking details so you can monitor its progress.

Sustainable Packaging

• Your order will be packaged using compostable Hero Packaging, helping to reduce waste.
• For larger bulk orders, your items will be sent in recyclable cardboard packaging for safe and eco-friendly delivery.

New Zealand Orders

• Please allow 10 working days for your parcel to arrive, and get in touch if you are having any trouble locating your parcel details. 

Lost or Delayed Parcels

• If you believe your parcel is lost or delayed, please contact us at truearth@bartonbrands.com.au, and we’ll assist in resolving the issue promptly.

Thank you for choosing Tru Earth Australia! We’re committed to delivering your orders with care while promoting sustainability.